❓ Support

Frequently asked questions

Everything about shopping, paying, and receiving your order on KOI.

You browse global brands on KOI, add items to your cart, and pay the full naira price at checkout. KOI then buys the item from the brand, ships it internationally, and delivers it to your address in Nigeria — you never pay anyone else.

Still need help?

Our team is a message away, every day of the week.